Delivery Notes


Delivery - Customer Responsibility


Once a date has been scheduled and confirmed with the delivery company, it is the Buyers responsibility to ensure they are available on the stated delivery date.
If the customer is unable to accept delivery on the first scheduled delivery attempt, a further delivery charge at the standard delivery rate for that product/s, will be levied. Once payment for this second delivery has been made to us, a further delivery date can be scheduled.


It is the customer's responsibility to ensure the delivery address given is accurate. If the order is sent to an incorrect address, given by the customer, the customer will be charged for the collection and return delivery of that order, at the standard delivery rate for that product/s. If the customer wishes the item to be resent to a different address, the customer will be charged again for the outbound delivery, at the standard delivery rate for the product/s.


In cases where the order has been sent via one-man overnight courier, you will be notified of your delivery date via e-mail. If you are unavailable on the delivery date, a card will be left at your premises. If you do not respond to this card, or re-arrange a suitable delivery date within 5 working days, the item will be returned to sender and there will be a re-delivery charge, at the same rate as the standard delivery rate for that product/s. This must be paid prior to a re-delivery being scheduled.

Customers who request for deliveries to be left at the delivery address premises in a nominated 'safe place'/with a neighbour, do so at their own risk. The Yard House's delivery partner companies will not take responsibility for these orders.

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Important Information – When taking delivery of your Furniture

My furniture deliveries are carried out by a 1 man delivery service. This means that for bulky, or heavy furniture, the recipient will need to organise assistance at the point of delivery

Due to insurance terms, the drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, the obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged in the property.

A re-delivery charge will apply if the driver arrives at a destination with a flight of stairs or awkward access and the recipient refuses the delivery, or has not made arrangements to assist the driver.

It is illegal for drivers to stop on a red-route, so the customer must ensure that the recipient has made alternative arrangements.

Access of Pre-built Furniture
As the majority of our furniture is fully assembled, please ensure you measure your access points in advance of delivery. In case delivery cannot be fulfilled due to lack of access, i.e. doorways too narrow, stairways too narrow, a return delivery charge of £45.00 will be payable.

Instances of damage in transit are very rare and we do all we can to ensure your item reaches you in perfect condition, however please ensure you familiarize yourself with the terms and conditions detailed below regarding your acceptance of goods delivered from The Yard House:

The Yard House’s courier partners insure against damage caused during transit and it is The Yard House’s policy to do the utmost to replace damaged items within 30 days (dependent on stock levels). All possible steps have been taken to ensure your item is securely packed and dispatched with reliable couriers, however on very rare occasions damage may be caused during transit.

In order to ensure The Yard House can claim on behalf of our customer, for any damage caused during transit, we ask that following advice is adhered to: .

  • At the point of delivery, please ensure you open the outer packaging and inspect your item(s) for any damage. Any items which are received with damage to the outer packaging (no matter now small the damage) please sign for as ‘Damaged’, with a brief detail of what the damage is, i.e. dent to left side of box, tear to outer packaging, etc. In cases where you are unable to inspect the goods, please mark the courier’s delivery manifest as ‘unchecked’ or in instances where the courier does not allow inspection, please mark the sheet as 'Courier refused inspection of goods'.
  • Once you are satisfied that your item(s) is in good condition, please sign the driver’s manifest. Please note, that upon signing the manifest, the courier company can no longer be held responsible for any damage which may have been caused to the item(s). Claims for damaged items can only be processed if the delivery manifest has been signed for as ‘Damaged’ – (see paragraph above).
  • At the point of delivery, if you find your item has been damaged in transit, please do not accept the delivery and request that the courier returns the item to The Yard House. Please ensure that the item has been securely re-packaged. Please inform The Yard House within 24 hours if you have refused a delivery and give details of the type of damage.

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Recycled Packaging
Wherever possible, The Yard House aims to reduce packaging wastage by recycling the outer packaging boxes. We are also trying to cut back on using plastic packaging, to make it easier for you to also recycle at home.

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The Yard House Returns Policy

If you are not satisfied with your purchase for any reason, please inform immediately kate@theyardhouse.co.uk

Returns due to unsuitability


If you wish to return an item due to unsuitability, you must do so within 14 days of receipt. Please return the item in perfect, unused condition, with the original packaging and a copy of the invoice to:


Returns
The YARD HOUSE

16 Pauncefote Rd 

Bournemouth

Dorset

BH5 2AF                                                                                                 

We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition.
Refunds will be credited (less the original delivery charge), via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed.


Furniture Returns due to unsuitability
Please contact us prior to returning furniture - kate@theyardhouse.co.uk Furniture returns must be authorised prior to returning.

We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition within 14 days.

The YARD HOUSE will arrange collection and return delivery of your item, unless you wish to arrange your own courier (please note you will be responsible for the item until it is returned to The YARD HOUSE in good condition). A collection/return delivery fee will be charged, usually at the same rate as the original delivery charge*, unless a specialist courier is required which requires a surcharge to be added to the delivery fee, which will be deducted from your refund, as well as the original delivery charge.
Refunds will be credited (less the original delivery charge), via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed.


* Deliveries which are subject to Free UK Mainland outbound delivery (i.e. during Free Delivery promotional periods, or when the goods value is over £1000.00), the collection/return delivery fee is charged at the original value of the delivery charge as advertised on the product listing.

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Made to Measure & Special Order Items

A deposit of 25% is required for all Items which are made to measure, bespoke (colour, design, personalisation), or special order (i.e. they are items which are called into stock specifically). If the order is cancelled after 7 days from the date of order, the deposit is not refundable.

Cancellation of Made to Measure, Bespoke and Special Orders after 14 days are non refundable on the full value of the order (exc. delivery if the order has not been dispatched)., due to the commencement of manufacturing process/item being called in.

Returns of Made to Measure, Bespoke and Special Order items will only be accepted if the item is reported as faulty/damaged at the point of delivery. All furniture items must be checked at the point of delivery and the courier/delivery driver must be notified of any damages. The YARD HOUSE team must be notified within 24 hours via telephone -07710982532 or email kate@theyardhouse.co.uk of any faults/damages.

Cancellations

The Consumer Protection (Distance Selling) Regulations 2000

Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations”).

Customers may cancel goods purchased from The YARD HOUSE by sending a written notice of cancellation by post to The YARD HOUSE 16 Pauncefote Rd Bournemouth Dorset BH5 2AF. Or via E-mail to kate@theyardhouse.co.uk

The notice of cancellation must be delivered within 7 working days of the date of delivery of the goods.

The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to The YARD HOUSE, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

The Customer is under a duty to retain possession of the goods whilst awaiting return to The YARD HOUSE and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.
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Faulty/Damaged items (exc. Furniture)
Notification of damages, shortages and faults must be sent within 24 hours of delivery via telephone - 07710982532 , or e-mail at kate@theyardhouse.co.uk

The item must be returned with all original packaging and a copy of your invoice, within 7 days. Please ensure you obtain proof of postage and return to:


Returns
The YARDHOUSE

16 Pauncefote Rd

Bournemouth

Dorset

BH5 2AF

Upon receipt of your returned item, we will endeavour to replace with a like for like item within 5 working days, conditional to stock availability.
Refunds will be credited, via the customers original payment method, within 28 days upon receipt of the returned item(s), as long as the item has been returned within the timescales given and all requested procedures have been followed. We do stress that when returning an item, it is strongly recommended that you obtain proof of collection of posting. We cannot accept responsibility for parcels or furniture lost/damaged in transit and can only refund or offer a credit note once the item is received back to us in perfect condition within 7 days.